Ask most managers what their top priorities are for their direct reports and I would be hugely surprised if the word ‘happiness’ appeared anywhere on a list littered with words like ‘productivity’, ‘creativity’ ‘target-orientated’, ‘efficient’ etc. Continue reading “HAPPINESS AT WORK” →

Employees are the lifeblood of any business and investing in your workforce will ensure you have the skills to drive your company forward. Continue reading “Why team building is so important” →

As the demand for instant and constant streams of communication has grown over time, businesses have had to adapt to this ever increasing volume of calls, texts and voicemails. Often, this can be too much for the in-house secretary, desk attendant or assistant. Especially with larger companies, it is almost impossible to maintain a small group of dedicated customer service representatives without the workload becoming overwhelming. This is why, in recent years, communication services, from a nearshore call center, to automated virtual assistants, have begun to pop up and offer a multitude of outside services to aid larger companies in dealing with the volume of customer relations that they have to monitor on a daily basis. These businesses often assist secretaries and personal assistants in handling one mode of communication so that they are more open to handling other aspects of client communication and involvement. Continue reading “Why More and More Companies Are Choosing to Phone a Friend” →

Project Estimation is one of the major aspects of Project management. You cannot work on the project without a proper estimation in terms of the resources and cost. You will have no targets and no cost limits without estimation. Estimation sets the limits to your resources including employees, cost and time to be utilized for a project. It gives the clients a rough idea of how much effort is required to complete a project under the current circumstances. As far as the contractor or the organization is concerned it is the base for determining the cost of the project, the time required for completion and the number resources required to be allotted to the project for timely completion. These form the basis for quoting the final rates to the client and the benchmark based on which the project will be planned and executed. Continue reading “Project Estimation – How it can be simplified?” →

If you have a look at some of the biggest companies today, you’ll very quickly spot a trend of a thin band of dynamically moving parts within the internal structures of those businesses. Very little if anything at all is fixed these days, in some instances this includes even the core business. Let’s look at some practical examples; the biggest social networking site essentially generates advertising dollars out of monetising content, yet they don’t produce any of the content themselves. Continue reading “Seamlessly Transitioning into a Business Driven by Liquid-Staff” →

Staff turnover relates to employees leaving their jobs and being replaced, and it’s a key area of concern for managers and business owners alike. Having a low staff turnover is usually linked to high morale, high productivity and strong levels of motivation among employees, whereas a high level of staff turnover is conversely linked to low morale and low productivity. Continue reading “The Importance of Reducing Staff Turnover” →

Running an HR department can be a stressful and time-consuming task. There often doesn’t seem to be enough hours in the day to get everything done, despite the huge amount of software out there that’s designed to help. If you’re wondering how you can improve your HR management skills then you could consider listening to something on the HR Podcast list to help give you some inspiration, but before you do that you can also look below to find some quick, easy tips to turn your HR department into a success. Continue reading “Top Tips for Managing a Successful HR Department” →